Business Analyst

Discovery, Inquiry and Problem Definition 

• Facilitate structured inquiry activities to help stakeholders explore situations, challenges, opportunities and differing perspectives.
• Create environments that encourage curiosity, exploration and open discussion rather than premature solution design.
• Support stakeholders in co-creating problem statements that accurately reflect underlying issues, needs, opportunities and objectives.
• Help teams move beyond symptoms to uncover root causes, dependencies, constraints and contributing factors.
• Use questioning, facilitation and analytical techniques to progressively unfold complex problems and reveal areas requiring further investigation.
• Encourage diverse perspectives and constructive challenge to build a shared understanding of the situation.
• Ensure people, process and business impacts are considered throughout change initiatives.
• Facilitate the development of a common understanding amongst stakeholders before solution options are considered.
• Document and communicate emerging insights, assumptions, risks and opportunities discovered through the inquiry process.
• Ensure proposed solutions remain connected to the original business need and agreed problem definition.
  
  

• Build trusted relationships with stakeholders across all levels of the organisation.
• Identify, analyse and engage the appropriate stakeholders required to support successful project and change outcomes.
• Ensure the relevant stakeholders are involved at the right time throughout the project lifecycle, balancing operational, technical, regulatory and strategic perspectives.
• Plan and facilitate workshops, interviews, process reviews and discovery sessions, ensuring all relevant viewpoints are represented.
• Proactively identify gaps in stakeholder representation and take action to engage missing voices before decisions are made.
• Actively listen and seek to understand differing perspectives, priorities and concerns.
• Create an environment where stakeholders feel comfortable sharing challenges, ideas and concerns.
• Communicate complex information clearly to both technical and non-technical audiences.
• Manage stakeholder expectations and support consensus-building across diverse groups.

•  Analyse existing business processes, systems and ways of working.
• Identify inefficiencies, risks, duplication and opportunities for improvement.
• Produce process maps, user journeys, workflows and business models where appropriate.
• Support the design of ‘As Is’ and ‘To Be’ processes and operating models.
• Promote continuous improvement and best practice across the organisation.

• Collaborate with technical teams, Project Managers, suppliers and business stakeholders to shape solutions.
• Ensure proposed solutions align with business objectives and user needs.
• Support solution evaluation
• Identify impacts to people, processes, technology and data.
• Assist in defining acceptance criteria and success measures. 
  
  

• Work closely with Project Managers, Product Owners and delivery teams within Agile, Waterfall, or hybrid delivery environments.
• Support backlog creation, refinement, prioritisation and management.
• Participate in Agile ceremonies where appropriate.
• Assist in defining user stories, epics, features and acceptance criteria.
• Ensure requirements remain aligned with project objectives throughout delivery.
  
  

• Support PMO governance processes and delivery frameworks.
• Contribute to project documentation, business cases, benefits assessments and decision papers.
• Assist with project reporting and status updates where required.
• Ensure analysis activities align with organisational standards and governance requirements.
  
  

• Support test planning and user acceptance testing activities.
• Validate delivered solutions against agreed requirements.
• Assist with change impact assessments and business readiness activities.
• Support adoption activities and ensure solutions meet business expectations.
  
  

• Maintain a focus on delivering meaningful business outcomes rather than simply documenting requirements.
• Help define measurable benefits and success criteria.
• Support post-implementation reviews and benefits realisation activities.