The Project Manager/Delivery Lead is responsible for the successful delivery of technology projects across the within IT. Working within the PMO, the role will lead multiple concurrent projects from initiation through to implementation and benefits realisation.
This role requires a hands-on Project Manager/Delivery Lead who actively engages with stakeholders, delivery teams, suppliers and business representatives to ensure projects deliver meaningful outcomes rather than simply completing tasks. The role will help establish and mature PMO standards, governance, reporting and delivery practices while promoting a culture of collaboration, transparency, and continuous improvement.
Main duties & responsibilities
Deliver successful technology projects
- Lead the end-to-end delivery of multiple concurrent IT projects, from initiation through to implementation and benefits realisation.
- Ensure all projects are delivered on time, within budget, and to agreed quality standards.
- Maintain control of scope, risks, dependencies, and delivery milestones throughout the lifecycle.
- Coordinate cross-functional teams, suppliers, and business stakeholders to achieve defined outcomes.
Agile Delivery and Team Facilitation
- Facilitate Agile ceremonies including sprint planning, stand-ups, retrospectives, backlog refinement and reviews where required.
- Support delivery teams in maintaining focus on priorities and removing blockers.
- Work closely with Business Analysts, Product Owners, technical teams and stakeholders to ensure effective delivery.
- Promote Agile, Lean and iterative delivery approaches where appropriate.
Stakeholder Engagement
- Build strong working relationships with stakeholders at all levels of the organisation.
- Act as the primary point of contact for project communications.
- Facilitate workshops, meetings and decision-making sessions.
- Manage stakeholder expectations and ensure clear communication throughout project delivery.
- Influence and challenge constructively to support successful project outcomes.
Governance and PMO Development
- Support the development and continuous improvement of PMO frameworks, standards, templates and governance processes.
- Produce clear and concise reporting for project boards, steering groups and senior leadership teams.
- Provide accurate project status updates, highlighting progress, risks, issues and key decisions.
- Ensure projects comply with agreed governance and stage-gate processes.
- Financial and Resource Management
- Create and manage project budgets and forecasts.
- Monitor expenditure and ensure effective financial control throughout project delivery.
- Identify resource requirements and work with managers to secure appropriate project resources.
- Escalate resource constraints and delivery risks proactively.
Risk and Issue Management
- Proactively identify, assess and manage project risks and issues, developing mitigation and contingency plans.
- Provide early visibility of emerging concerns and delivery challenges.
- Escalate significant risks appropriately and support informed decision making.
Project Assurance
- Provide objective assessments of project health, readiness and delivery confidence.
- Make recommendations regarding project progression through governance stages.
- Support go/no-go decisions by presenting clear information on project status, risks, benefits and readiness.
- Ensure lessons learned are captured and incorporated into future delivery approaches.
Benefits and Outcomes (not just delivery)
- Maintain focus on delivering business value and meaningful outcomes.
- Ensure projects deliver meaningful outcomes that improve how colleagues work with technology.
- Promote a people focused approach to project delivery and change.
This list is not intended to be exhaustive and you will be expected to perform other duties and have other responsibilities that fall within the wider remit of the role.